Return an item purchased on Znx Clothing?
Znx Clothing offers its customers an ’Easy return policy, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
Step 1: Please fill out the Return/Exchange Request form from the website.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order.
Step 3: We will pick up the products within 24-48hrs. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact within 7days from the pickup date.
Note - Any exchange/return request can only be placed once. No exchange/return will be accepted after one successful exchange.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
Product is damaged due to misuse/overuse.
Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
Serial Number has tampered with Defective products that are not covered under Seller/Manufacturer’s warranty.
If the product is used or altered.
If a request is initiated after 7 business days of order delivery.
Refund amount timeline -
Any refund amount will be reversed within 7 working days from the return pickup date.